FAQ

FREQUENTLY ASKED QUESTIONS

What is EVA?

EVA (ethylene vinyl acetate) is a ECO material, EVA foam represents the latest in foam insert technology. The material is also uniquely suitable for thermoforming and cost-effective tooling due to its high level of chemical cross-linking and uniform cell structure. The result is a semi-rigid, yet ultra-soft, cushion for the most critical cargo.

How do we customize our logo?

There are many solutions such as: Printing logo, rubber patch, metal badge, hangtags, zipper puller, handle logo etc.

What is the order process?

Our process starts with design. With over 15 years of combined experience we can turn any idea into a reality. Our experienced design team will design a fully custom case to meet any application need for specific requirements. Once the designs are approved we move into production. We put all of our production runs a 100% inspection before we ship them out to our clients.

How long is the production time of customized case?

It normally takes 10-15 days for mold and sample; 30-45 days for mass production

How is your payment term?

100% for mold and sample; 40% deposit, 60% before shipping for mass production

How to order a sample?

Existing sample normally $10-$20 for quality checking only, customized sample will need to pay mold and tooling costs before starting.

Can l cancel or make changes to my order?

Please contact us as soon as posible if you need to modify or cancel your order.We are unable to cancel or modify after the order has beenprocessed.

l did not receive my purchase confirmation email or shipping confirmation email. What do l do?

lf you've checked your spam and trash folders and till cannot locate your conhfmation or shipping emails,please contact us.

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